Refund policy
Last updated: June 2026
Thank you for shopping with The Inner Horizon Collective. We hope you love your order, but if there’s ever an issue, we’re here to help. Because each item is custom made-to-order especially for you, returns and exchanges are handled differently than traditional retail purchases.
RETURNS & EXCHANGES
We accept returns or replacements only in the following cases (Contiguous U.S. only):
• The item arrives damaged, misprinted, or defective.
• You receive the wrong item, size, or design.
If any of these issues apply, please contact us within 30 days of delivery with:
• Your order number
• A clear photo of the item showing the issue
• A brief description of what went wrong
• Support Email: hello@theinnerhorizoncollective.org
Once verified, we will arrange for a replacement or a full refund at no cost to you.
NON-RETURNABLE ITEMS
Because each item is produced on demand just for you, we cannot accept returns or issue refunds for:
• Items ordered in the wrong size, color, or style.
• "Change of mind" or buyer’s remorse.
• Delays caused by the carrier or incorrect shipping addresses.
• Printed books, eBooks, digital products or downloads unless the item arrives damaged or defective.
Please double-check your order details (size, color, and shipping address) carefully before checkout.
SUBSCRIPTIONS
Some products may be available as recurring subscriptions. Subscriptions renew automatically according to the schedule selected at checkout.
• Cancellation: You can cancel or change your subscription at any time before your next billing date by following the link in your order confirmation email or by contacting us directly.
• Refund Window: New and recurring subscribers may cancel within 7 days of their purchase for a full refund, provided the subscribed product has not yet been used or fulfilled.
• Defective Items: Refunds for defective or incorrect subscription items will follow the same process as our standard returns above.
REFUNDS
If your refund is approved, it will be processed back to your original payment method within 7–10 business days. You’ll receive an email confirmation once your refund has been issued. Shipping charges are non-refundable unless the return is due to our error or a verified product issue.
EXCHANGES
In the case of a defective or incorrect item, we will send a replacement at no additional cost once your claim is approved. We do not offer manual exchanges for size or color preferences, as each order is custom made.
RETURN SHIPPING (Contiguous U.S. Only)
• Approved Defective/Incorrect Items: We cover all return or replacement shipping costs.
• Discretionary Returns: If a discretionary return is approved outside of standard cases, the customer is responsible for all return shipping costs.
CUSTOMER CONTACT INFORMATION
• Email Support: hello@theinnerhorizoncollective.org
• Phone Support: (702) 518-9411
• Business Address: 732 S 6th St, Ste R, Las Vegas, NV 89101
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PST
• Standard Response Time: 24–48 hours
Please note: Do not send physical returns to our business mailing address. All returns and exchanges are handled digitally or through our fulfillment partner. Please email us at the address above for return routing instructions.