Cancellation policy

Last Updated: June 2026

Physical Products (Contiguous U.S. orders only)
We currently ship orders exclusively to the 48 contiguous United States and Washington D.C. Your order is sent for fulfillment within 12 hours of purchase. You may request a cancellation within 12 hours of purchase, provided your order has not yet entered our production/fulfillment queue. 

To request a cancellation, email hello@theinnerhorizoncollective.org with your order number in the subject line. If your cancellation request is approved, your refund will be issued to the original payment method within 5–7 business days. Once your order has entered production or shipped, it can no longer be cancelled.

Note: Because our products are made-to-order especially for you, please review your order details carefully before finalizing your purchase.

Digital Products
All digital products (such as downloads, e-books, or digital resources) are non‑cancelable and non-refundable once the file has been delivered or accessed. If you experience an issue accessing your file or receive a defective download, please contact us at hello@theinnerhorizoncollective.org and we’ll work with you to resolve it promptly.

Subscriptions
When you purchase a subscription, you’ll receive recurring deliveries or access based on the duration and frequency you selected. Your payment details are securely stored and you’ll be charged automatically for each renewal unless you choose to pay in advance. Some subscriptions will auto‑renew at the end of the billing cycle. 

You can cancel at any time before your next renewal date to avoid future charges. If you wish to cancel or modify your subscription, follow the link in your order confirmation email or contact us at hello@theinnerhorizoncollective.org. If your cancellation is submitted within the first billing period and prior to use of the subscription service, you may be eligible for a full refund. If not, cancellations will take effect at the end of the current billing period.

Other Terms
See our Returns & Refund Policy for detailed information about returns, exchanges, and refunds.

Contact Information for Support:
• Email Support: hello@theinnerhorizoncollective.org
• Phone Support: (702) 518-9411
• Business Address (for legal correspondence only): 732 S 6th St, Ste R, Las Vegas, NV 89101
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

 

Thank you for choosing The Inner Horizon Collective. We value your business and aim to provide a positive experience at every step.